Frequently Asked Questions
How to choose your tyres
Driving with worn or damaged tyres is unsafe puts you at risk of receiving a fine and 3 points on your driving license.
The legal limit of tread depth for tyres is 1.6mm around the whole tyre. As many tyres have tread wear indicators, it is easier than ever to check your tread depth. These indicators are small raised areas at the bottom of the grooves. If the surface of the tread rubber is level with these raised areas, then the tyre depth it is a good sign that your tyres could be under the legal limit.
A simple trick to measure your tread depth is by using a 20p coin. Insert the coin into the lowest tread depth of your tyres. If you can see the outer rim of the coin, then your tyre depth is less than 3mm and you should consider replacing that tyre as soon as possible.
Simply check the size of your current tyres. Remember to check the front and rear tyres, as they may be different. The size will look something like ‘225/45r18 91w’.
This is always the most accurate way of checking your tyre size. You can check the size in your manual, but this might not always be correct if the manufacturers standard wheels are no longer fitted to the vehicle.
You can also enter your registration on our homepage to see a range of our tyre recommendations to suit your vehicle.
New European regulations passed on 1 November 2012 states all tyres must be labelled on their performance on wet roads, fuel economy, rolling distance and road noise.
The new tyre labels are very easy to read, they have the same colour coding letter rating system as white goods i.e. washing machines and fridges. Tyres are rated on a scale of A-G, A being the best. This is great news for consumers as you can now make an informed choice through performance rating.
If you can’t find the specific tyre you’re looking for, we’ll do our best to supply them for you. Simply drop us an email on info@tyres1.co.uk with the brand and size you need.
Ordering Your Tyres
Not only do we offer unbeatable prices on the highest quality tyres, including the most famous brands. Performance labelling helps you make an informed choice on the best tyres for you.
The email may have been filtered into your spam folder. If you definitely haven’t received it, email info@tyres1.co.uk and we’ll resend it.
Don’t worry, there is no charge. Simply email info@tyres1.co.uk as soon as you can with details of your order and the changes you’d like to make. Please note, we may have to change the fitting date depending on when you let us know.
We will always aim to let you know if the weather has delayed the delivery of your tyres. Otherwise, if you want to delay your fitting because of extreme weather in your area, then we’d be happy to arrange this for you. If you want, you can call your fitting centre direct to check that your appointment is still ok before you travel.
Since your tyres are delivered straight to the fitting centre or home , you don’t need to worry about waiting for a delivery. However, if you do want to check the status at any time, please email info@tyres1.co.uk.
Payment Information
Your order confirmation has the VAT breakdown required for a VAT invoice.
We ask for an email address so that we can send you confirmation of your order. We would also like to have a contact number for you so we can get in touch with you quickly with any questions about your order.
Product Details
The BTMA tell us the experience within the industry over many years shows that tyre complaints are most commonly the result of poor care and maintenance or driver influence and tyre underperformance is rarely due to manufacturing defects. There are a number of reasons why tyres may wear down quicker than anticipated.
If you are unhappy with the result of the manufacturer examination please refer to guidance set out by the BTMA. If you arrange an independent tyre examination and this shows different results to the manufacturer report please send these directly to etyres for review.
All of our tyres are new. Tyres are classed as “brand new” if correctly stored for up to 3 years and “new” for up to 5 years. This is following BRV (German National Association for the tyre and vulcaniser trade). Our tyres are generally less than 18 months old.
Tyre Recommendations
Aside from illegal tread depth, more reasons to replace your tyres include:
- If there are any bald patches
- Bulges are visible from the sidewall
- The internal construction can be seen
- It differs in size to the one on the opposite axel
- If you can see any cracks, splits or perished rubber
You can check this in your handbook. It is important that you have tyres with the same speed rating or one slightly higher the ones your vehicle was originally fitted with.
You can find the correct pressure for your vehicle on the inside of the petrol cap or in your handbook. Tyre pressure will change as the load and weight of your car changes, so you should try and check your pressure on a weekly basis to ensure they are safe at all times.
You should not fit Run Flat tyres to a car that is not set up to use them, nor should you fit normal tyres to a car set up for Run Flat Tyres.
Run Flat tyres are specially designed with a much thicker sidewall that can hold the weight of a car when the pressure drops. This is helpful to maintain the mobility if the tyre has a puncture.
The grip of winter tyres will help you drive safely in snow, ice and rain when the outdoor temperature is below 7°C. Winter tyres will stop up to 11m earlier than regular tyres in these conditions when braking at 20mph. Because winter tyres have a lower speed rating than regular tyres, it shouldn’t impact driving speed. However, when driving in bad conditions, you should take extra precautions and drive slower.
You might want to consider purchasing winter tyres is you live in a remote area where these conditions are more common and occur for longer periods of time.
Unlike other European countries, there is no law in the UK about the ownership of winter tyres. If you are planning to travel to another country and expect winter conditions, make sure to check the laws on tyres.
In general, your insurance premium shouldn’t be affected by having winter tyres fitted. However, some companies like to be kept informed of any changes you make to the vehicle.
A general rule is to swap back to regular tyres when the outdoor morning temperature is above 7°C.
It’s vital that you have a spare tyre in good condition in case you suffer from a flat tyre, a blowout or severe damage to one of your tyres.
Our Contact Information
You can email us at info@tyres1.co.uk and we’ll be happy to help. Our opening times are Monday to Saturday 8:00am – 5:00pm. Please include a contact number so we can get back in touch with you easily. You can also use our contact page located here.
Order Changes, Returns and Refunds
Yes – making changes is easy and doesn’t cost a penny. Simply email info@tyres1.co.uk as soon as possible with the details of your order and the changes you want to make.
To cancel your order please email us at info@tyres1.co.uk and include your order reference number.
Home delivery: For home delivery orders, in the event that a customer requires for tyres to be collected the collection fee will be subtracted from any refunds later processed.
If part of our service has caused you to cancel, please let us know and we’ll do our best to help. Once we have processed your cancellation request, we will arrange your refund and confirm this by email.
To organise a refund please email us at info@tyres1.co.uk with your reference number. All refunds will be made by crediting the card you paid with.
We will make all refunds within 14 days of receiving your notification that you wish to return the item(s), or of receiving the item(s) back.
General Motoring Questions
Tyre wear, wheel alignment and imbalance can cause the steering wheel to vibrate. It is important that vibrations aren’t left unchecked by a garage, as it could cause long-term effects such as high fuel consumption, steering and braking problems.
Unfortunately, this is not a service we offer. If you think the puncture is repairable, we recommend that ask a garage to take a look at your tyre to see if it can be repaired.
Your vehicle may need to be realigned if it pulls to one side. Whilst low tread could be a factor, it is unlikely that general wear or tear of tyres would cause this. In any case, it is always safest to get a garage to check and correct this for you.
You should check your tyres whilst straight for any noticeable impact, loss of pressure and tread damage. If the car is pulling to the side, the alignment or balance may have been affected, so we recommend getting a garage to check this over.
Technicians use balancing machines and the right weights for your vehicles wheels.
Tyre Terminology
A 4×4 is also known as an ‘off road’ vehicle. We can offer you great value on a range of big brand tyres for your 4×4.
6PR (6 ply) and 8PR (8 ply) tyres are heavily reconstructed with reinforcement known as ‘ply’. They are commonly used on light commercial vehicles.
TPMS
TPMS stands for Tyre Pressure Monitoring System and is a system which tracks a tyre’s air pressure and alerts drivers when their air pressure is too low. Tyre Pressure Monitoring Systems improve road safety, as well as contribute towards better fuel efficiency and tyre longevity.
Having a TPMS is a legal requirement in the UK if your car is a 2012 plate or above. On or after the 1st January 2012, in the UK, all new cars and LCVs – up to 3.5 tonnes had to be fitted with a working TPMS by law. This was introduced following the EU’s Regulation 661/2009 which required new vehicles to have a TPMS fitted.
The laws and regulations surrounding TPMS systems may differ depending on country. Always check the rules and regulations in your region to ensure you comply with your country’s laws.
Tyre Pressure Monitoring Systems help to improve road safety by reducing the amount of motorists driving with underinflated tyres. Tyres that don’t have enough air in them are unable to brake as quickly as usual and are also at risk of a blowout, which can cause a more serious accident putting other drivers at risk.
A Tyre Pressure Monitoring System is an electronic system within your vehicle that measures the air pressure inside the tyres. There are 2 types of TPMS, indirect and direct, and the main differences are based on the type of sensor the system has.
Direct TPMS
Direct TPMS has sensors inside each tyre to measure the air pressure and temperature, which will then transmit data to the dashboard, where you will be alerted of any changes in tyre pressure.
Indirect TPMS
Indirect TPMS uses wheel speed sensors which are installed onto the vehicle to determine if one or more tyres are underinflated, this is based on the difference in rotational speed between the tyres. Any changes will be shown on the dashboard, the same as direct TPMS.
TPMS is a vital safety feature and shouldn’t be switched off. This system can help reduce the number of accidents caused by underinflated tyres.
Your TPMS should only need replacing when damaged or after some significant wear and tear. This means you won’t need to replace your TPMS when you put new tyres on your vehicle.